08.45-09.45 Registration

 

09.45-10.00 Session One

Title Director General’s Welcome

Speaker Andrew Johnson, Director General, The Va

Summary Following his official welcome to delegates Andrew will give a snap shot of the vouchers, gift card and stored value market today, profiling consumer and corporate sales as well as technology and legislation.

 

10.00-10.55 Session Two **Key Note Speaker**

Title People Don’t Buy What You Sell They Buy What You Stand For

Speaker Martin Butler, Chief Executive, RPM3

Summary Martins’ book, ‘People Don’t Buy What You Sell They Buy What You Stand For’ goes behind the scenes to reveal the secret of success behind a number of leading UK retailers.  Martin challenges the conventional wisdom of retailing and makes the case that what a retailer stands for (the brand) is far more important than what is sold.

 

10.50-11.20 Session Three

Title Unravelling The Loops – A Definitive Guide to Closed, Restricted & Open Loop Gift Cards

Panel Chair Andrew Johnson, Director General, The Va

Speaker Panel Chris Reddish, Head of PrePaid, MasterCard

Paul Stanley, Vice President Payment Strategy, First Data International

Ashley Winton, Lawyer, White & Case

Summary If you are looking to enter the voucher and gift card market or you are considering changing your current offering to take advantage of new technology then this session is a must for you.  The panel of experts will give an insight into the different models available for implementing a gift card strategy, outlining the opportunities and pitfalls of each channel.

 

11.20-11.50 Morning Break

 

11.50-12.40 Session Four

Title Tax and Regulation

Speaker

Panel John Ward, Head of UK & European Retail VAT Groups, Ernst & Young

Robert Courtneidge, Partner, Osborne Clark

Summary Regulation applies to all aspects of industry and the stored value market is no different.  Speakers seek to demystify the regulations including VAT, e-money and also look at the possibility of industry lead self regulation.   

 

 

12.40-13.00 Session Five

 

Title The Need to Educate – An Industry Initiative

Open Forum By Andrew Johnson, Director General, The VA

Summary The traditional paper gift voucher market is going through a mini-technical revolution, but is the consumer keeping up?  As an industry is it time we work together to further the consumers understanding of this changing marketplace?

 

13.00 – 14.15 Lunch

 

14.15-14.55 Session Six

Title Learning & Developments in B2B sales of vouchers and gift cards from the UK and across the world

Panel Chair Keith Brand, Coinstar

Speaker

Panel Fionnuala Behal, Accentiv, Worldwide

Alexandre Meerson, Sodexho, Worldwide

Tim Bishop, Lastminute.com

Jonathan Lee, Incentives Direct

Summary With nearly 50% of vouchers sold in the UK going to businesses as part of their staff and customer reward program, the B2B market in the UK is critical to the overall success of any stored value strategy.  Specialists from worldwide incentive agencies share some of their insights from across the globe along with an insight into e-vouchers and the impact of on-line incentives on the vouchers market.  

 

14.55-15.30 Session Seven

Title Innovations in Consumer sales of vouchers and gift cards from the UK and across the world

Panel Chair Tony Craddock, Giftex

Speaker Panel Russell Morris, General Manager, Customer Business Development, Sainsbury

Bernard Grant, Debenhams

David-Joseph Brown, CEO, Serious Europe

Retail Decisions speaker to be confirmed

Summary From a European perspective the UK is a leader in stored value systems.  However the Americans and Australians have much to teach us, we ask our panel what knowledge they can pass to us including new applications of digital media on gift cards.  Speakers also include specialists in gift card malls and representatives from the first retailer to implement a gift card program in the UK.   

 

15.30-15.50 Afternoon Break

 

15.50-17.30 Session Eight **Key Note Speaker**

Title Generations at Work – The Power of Customer Demographics

Speaker  Michelle Lapierre, Head of Marketing Strategy, Marriott International

Summary Michelle takes us through understanding people, why do certain age groups not get on well with other age groups?  How does this affect the way you incentivise groups at work and also how should this knowledge influence your overall marketing strategy?

 

The conference starts at 08.45 with registration and closes at 17.30 with a drinks reception hosted by Coinstar.  Coffee and lunch will be served in an interactive breakout area with opportunities to meet suppliers to the vouchers and gift card industry.

 

 

For further information call Dominique Holmes on 020 7234 8737 or email va@questmedia.com

 

Attendance

 

To book your attendance simply complete the form and fax it back to Dominique Holmes on 020 7407 6030

 

Members’ rates

1 place    £295 + VAT

2 places   £275 + VAT per person

3 places or more  £250 + VAT per person

 

Non-members’ rates

1 place    £350+ VAT

2 places or more £295 + VAT

 

For further information call Dominique Holmes on 020 7234 8737 or email va@questmedia.com

 

Disclaimers

 

Cancellations: Cancellations will be accepted and monies will be refunded (less £30 administration charge) up to Monday 26th February 2007.  No refunds will be made after Monday 26th February 2007; however substitute delegates will be welcomed.

View the Agenda here or download a printable version using the link above